What should I do if my order is damaged in transit?

If an item has been damaged in transit, Aesop will provide you with a replacement or a full refund*. Please click on the 'contact us' button below and provide us with your order details and an accompanying photo of the damaged item.

*Please note that this applies only to orders placed on aesop.com. For purchases made through third-party retailers, we advise you to contact the place of purchase for assistance.